Thank you for shopping at elvill. Our online store offers unique fashion products from our independent designers, using high-quality materials and reliable production. Our QA team members inspect each product before packaging to ensure maximum customer satisfaction.


The refund receipt time is 15-30 working days, depending on the issuing bank.


- After purchasing the goods, how long is the time limit for returning the goods, and do I need to bear the return shipping cost?


If you are not satisfied with the goods you received, you can apply for a return within 7 days after receiving the goods. Return shipping costs are borne by yourself.Products that you don't like due to subjective factors do not support returns or exchanges（In the process of waiting, I don’t want it, I bought too much, I don’t like the style, I bought the wrong one and I don’t want it, etc）.


Process:


Receipt of the goods → dissatisfied → contact customer service → meet the conditions of return and exchange → customer service provides the return address, send the goods → email contact customer service to provide a screenshot of the return information → confirm receipt → refund- In which case the goods cannot be returned？



- The returned items must be in an unused state together with the original packaging and will not affect the secondary sale. We do not accept returned items that have been worn, damaged, washed or altered in any way.


All exchange requests will be processed as refunds. Cannot be returned at this time. If you want to exchange the goods, you need to return the purchased goods to get a refund and place the order again.




Important tips:


- We do not accept returned packages that use the cash on delivery service. The return shipping fee is non-refundable. If you send a paid item, we will refuse to pay.


- Before you send the returned goods to us, please be sure to double-check whether your returned goods are correct. We are only responsible for the products sold on this site.


Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:


  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:


  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.


Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


EXCHANGE POLICY


For exchange, the reverse pick up will be done in 2-3 days once the request is placed. Once, we have received the request and it is approved pose review, a new exchange order is automatically placed and processed. The new order gets shipped in 2-3 working days and would take 8-10 days for it to get delivered, mostly sooner depending on the region.


cancel the order


If you cancel within 24 hours after successful purchase and payment, your order will be refunded in full. If you decide to cancel the order, please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.


EXCHANGE POLICY


For exchange, the reverse pick up will be done in 2-3 days once the request is placed. Once, we have received the request and it is approved pose review, a new exchange order is automatically placed and processed. The new order gets shipped in 2-3 working days and would take 8-10 days for it to get delivered, mostly sooner depending on the region.



contact us


If you have other questions/questions, please feel free to contact us at service@elvill.shop.